Privacy Policy
Last Updated: November 21, 2024
At CoachOpp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching platform and services.
Information We Collect
Personal Information You Provide
We collect information that you provide directly to us, including:
- Name, email address, and contact information
- Account credentials (username and password)
- Phone number and communication preferences
- Payment information and billing details
- Profile information, photos, and professional details
Usage Information
We automatically collect certain information about your device and how you interact with our platform:
- Device type, operating system, and unique device identifiers
- IP address and approximate geographic location
- Browser type and version
- Pages visited and features used
- Date and time of visits and session duration
Communication Data
We collect information from your communications with coaches, clients, and our support team, including messages, session notes, and feedback.
How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Communicate with you about services, updates, and promotional offers
- Analyze usage patterns and optimize user experience
- Personalize your experience and deliver relevant content
- Detect, prevent, and address security issues and fraudulent activity
- Comply with legal obligations and enforce our terms
- Send you marketing communications (with your consent)
How We Share Your Information
We may share your information in the following circumstances:
- With coaches or clients you connect with through our platform
- With service providers who perform services on our behalf
- When required by law or to protect our rights and safety
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Data Portability: Request a copy of your information in a portable format
- Objection: Object to certain processing of your information
- Withdraw Consent: Withdraw consent for processing based on consent
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure your information receives adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: privacy@coachopp.com
Address: CoachOpp, Inc., 123 Coaching Street, San Francisco, CA 94105, USA